Refund Policy

Freelancer Hub

📍 LEARNING CANDLE SCHOOL, AROKAS MURREE, Rawalpindi Murree

📞 0310-1519476  📧 fhub1241@gmail.com

This Refund Policy outlines the terms for requesting refunds for services provided by Freelancer Hub. By engaging with us, you agree to the following conditions.

1. Eligibility for Refunds

Refunds are applicable only if the service has not yet started or if a technical error occurred on our side.

2. Completed Services

Once a project or service has been completed and delivered, refunds cannot be issued.

3. Customer Cancellations

If the client cancels before work begins, a refund minus administrative fees may be issued.

4. Partial Refunds

In some cases, a partial refund may be provided based on the percentage of work completed.

5. Non-Refundable Services

Customized software, app development, and digital licenses are non-refundable after initiation.

6. Refund Processing Time

Approved refunds are processed within 7–10 working days through the same payment method.

7. Duplicate Transactions

If a duplicate payment is detected, we will issue a full refund within 5 business days.

8. Technical Issues

In case of technical problems or failed service delivery, clients may request a review for a refund.

9. Dispute Resolution

All refund disputes are reviewed by our finance team, and a decision is communicated via email.

10. Contact Information

To request a refund, please contact us at 0310-1519476 or fhub1241@gmail.com.